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Computing HelpDesk

What We Do:
We are committed to providing consistent high quality computing support and service to enable the JMU community to continue performing at the highest possible level.

How We Will Accomplish This:

Services and Support:

Recent Top Reported Issues and Questions:

Learn More About:

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How to Contact Us
Computing HelpDesk Summer Hours:
Mon-Thurs: 8:00am - 7:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 7:00pm
(see exceptions below)
Exceptions:
July 1-3, 2008: Open 8am - 9pm
July 4-6, 2008: Closed
Same Day Response:
Phone:
 540.568.3555
Walk-In:
 Lower Level Frye Building,
Room 103 - for e-ID password resets & authorized drop-off for VPN issues, on-campus connectivity problems & Dell/Apple hardware warranty repair
Self-Help:
 Computing HelpDesk Self-Help
24 hours a day, 7 days a week
Next Business Day Response:
(turnaround time may be longer at the start of
a semester)
E-mail:
 helpdesk@jmu.edu
submit request anytime, responded to M-F 8am-5pm (see exceptions above)
Online:
 Submit an Online Request
submit request anytime, responded to M-F 8am-5pm (see exceptions above)