Students
If there is a concern for a student and it is not an emergency situation, submit a Madison Cares referral. This will allow the Dean of Students office to reach out to the student to offer care and support. We highly recommend that the person submitting the referral speaks with the student about why they are submitting the referral and communicates that it is being done out of care for the student. If the student is an immediate threat to themselves or others, call 911.
Email us at madisoncares@jmu.edu. We would be happy to provide an update or any information we are able to. Please note that during certain times of the semester it can take us several business days to get in contact with a student. Students can also choose not to respond to our outreach.
If a student anticipates being absent from class, it is the student’s responsibility to contact their professors. Since attendance policies vary from professor to professor, students should refer to the course syllabus. The Dean of Students office can send a Student Absence Communication on the behalf of a student who is experiencing an injury, hospitalization or extraordinary circumstance lasting two or more days. The communication does not excuse the student’s absence or missed coursework.
All students are responsible for following up with each of their professors to discuss their absences, how they will impact their ability to be successful in their course and how to make up any missed assignments/exams.
If a student is not connected to the Office of Disability Services for official accommodations and is interested in a class support such as an in-person class going online, we recommend that they discuss their options with their professors.
We recommend that if a student has a concern about their professor or class, that the student speaks with their professor about their concern first. If the student needs further assistance, they can contact academicquestions@jmu.edu. The team that monitors this email works within Academic Affairs and can provide guidance about academic concerns.
Due to the Family Educational Rights & Privacy Act (FERPA), a student’s educational records are private. While JMU employees cannot discuss a student’s specific grades with parents or family members without permission of the student, we can talk about resources that could help the student if they are struggling academically. Parents and family members should have a conversation with their student about expectations around grades, sharing grades honestly and transparently on a regular basis and talking about any other struggles related to their time in college.
There are offices on campus that can offer academic support. Learning Success Strategies (jmu.edu/lss) can help with study skills, time management and much more. The Learning Centers (jmu.edu/learning) provide tutoring for a variety of subjects that are available to any student during the semester. The Rebound mentor program could be a good fit for a student struggling with academics.
In order to withdrawal from all classes in a semester, the Non-Return/Leave of Absence form on the Office of the Registrar's website will need to be submitted.
https://www.jmu.edu/registrar/students/leaving_jmu.shtml
In order to return to the university after a withdrawal, the Intent to Enroll Form on the Office of the Registrar's website will need to be submitted.https://www.jmu.edu/registrar/students/reentry.shtml
If there are questions, contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.
If the student lives on campus and has a roommate concern, they can talk with either the RA or hall director. In addition, they can call the Office of Residence Life at (540)568-3501.
If the student lives off campus, they can talk with their landlord or JMU's Office of Off-Campus Life at (540)568-6071.
A disciplinary record request form is often referred to as a Dean's Certification and it is completed by the Office of Student Accountability and Restorative Practices at osarp@jmu.edu or (540)568-6218.
Faculty/Staff
If there is a concern for a student and it is not an emergency situation, submit a Madison Cares referral. This will allow the Dean of Students office to reach out to the student to offer care and support. We highly recommend that the person submitting the referral speaks with the student about why they are submitting the referral and communicates that it is being done out of care for the student. If the student is an immediate threat to themselves or others, call 911.
Email us at madisoncares@jmu.edu. We would be happy to provide an update or any information we are able to. Please note that during certain times of the semester it can take us several business days to get in contact with a student. Students can also choose not to respond to our outreach.
If a student anticipates being absent from class, it is the student’s responsibility to contact their professors. Since attendance policies vary from professor to professor, students should refer to the course syllabus. The Dean of Students office can send a Student Absence Communication on the behalf of a student who is experiencing an injury, hospitalization or extraordinary circumstance lasting two or more days. The communication does not excuse the student’s absence or missed coursework.
All students are responsible for following up with each of their professors to discuss their absences, how they will impact their ability to be successful in their course and how to make up any missed assignments/exams.
If a student is not connected to the Office of Disability Services for official accommodations and is interested in a class support such as an in-person class going online, we recommend that they discuss their options with their professors.
If a student asks our office for guidance regarding Withdrawal Passing (WP), Withdrawal Failing (WF) or Incomplete grades, we refer them to their professor since professors are the only ones that can grant those options. More information about grades is availablie on the Office of the Registrar's website.
If there is a disruptive student, refer to and follow Academic Policy #12. In addition, the JMU Counseling Center has resources for classroom concerns. If the student is an immediate safety threat to themselves or others, call 911. The Dean of Students office can follow up with the student to offer support and connect the student to additional resources. Submit a Madison Cares Referral, call the office at 540-568-6468 or email deanofstudents@jmu.edu.
Parent/Family
If there is a concern for a student and it is not an emergency situation, submit a Madison Cares referral. This will allow the Dean of Students office to reach out to the student to offer care and support. We highly recommend that the person submitting the referral speaks with the student about why they are submitting the referral and communicates that it is being done out of care for the student. If the student is an immediate threat to themselves or others, call 911.
Email us at madisoncares@jmu.edu. We would be happy to provide an update or any information we are able to. Please note that during certain times of the semester it can take us several business days to get in contact with a student. Students can also choose not to respond to our outreach.
If a student anticipates being absent from class, it is the student’s responsibility to contact their professors. Since attendance policies vary from professor to professor, students should refer to the course syllabus. The Dean of Students office can send a Student Absence Communication on the behalf of a student who is experiencing an injury, hospitalization or extraordinary circumstance lasting two or more days. The communication does not excuse the student’s absence or missed coursework.
All students are responsible for following up with each of their professors to discuss their absences, how they will impact their ability to be successful in their course and how to make up any missed assignments/exams.
If a student is not connected to the Office of Disability Services for official accommodations and is interested in a class support such as an in-person class going online, we recommend that they discuss their options with their professors.
We recommend that if a student has a concern about their professor or class, that the student speaks with their professor about their concern first. If the student needs further assistance, they can contact academicquestions@jmu.edu. The team that monitors this email works within Academic Affairs and can provide guidance about academic concerns.
Due to the Family Educational Rights & Privacy Act (FERPA), a student’s educational records are private. While JMU employees cannot discuss a student’s specific grades with parents or family members without permission of the student, we can talk about resources that could help the student if they are struggling academically. Parents and family members should have a conversation with their student about expectations around grades, sharing grades honestly and transparently on a regular basis and talking about any other struggles related to their time in college.
There are offices on campus that can offer academic support. Learning Success Strategies (jmu.edu/lss) can help with study skills, time management and much more. The Learning Centers (jmu.edu/learning) provide tutoring for a variety of subjects that are available to any student during the semester. The Rebound mentor program could be a good fit for a student struggling with academics.
In order to withdrawal from all classes in a semester, the Non-Return/Leave of Absence form on the Office of the Registrar's website will need to be submitted.
https://www.jmu.edu/registrar/students/leaving_jmu.shtml
In order to return to the university after a withdrawal, the Intent to Enroll Form on the Office of the Registrar's website will need to be submitted.
https://www.jmu.edu/registrar/students/reentry.shtml
If there are questions, contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.
If the student lives on campus and there is a roommate concern, the student can talk with either their RA or hall director. In addition, the Office of Residence Life can be reached at (540)568-3501.
If the student lives off campus, they can talk with their landlord or JMU's Office of Off-Campus Life at (540)568-6071.