What to Expect During Okta Go-Live

We’re very close to the highly anticipated Spring Break Okta Go-Live, and we know you’re wondering what to expect in the days leading up to it and immediately following. Here’s a look at this critical period.

Chronology of Go-Live Activities

Monday, March 10

• IT pauses the creation of new eIDs until Okta is live.

Friday, March 14 (5:00 PM ET)

• IT Help Desk closes for the entire weekend.
• Password changes will not be available until Okta is live.

Saturday, March 15

• MyAccounts tab in MyMadison is permanently removed.
• All JMU systems are unavailable from 1:00 PM until 5:00 PM ET.
• Everyone is asked not to atempt to log into any JMU system on this day.

Sunday, March 16

• Technical teams are testing JMU systems and Okta.
• While many JMU systems may be available, everyone is asked to avoid using them due to unavailability of support.

Monday, March 17 (8:00 AM ET)

• All JMU systems are fully available and Okta is considered live.
• IT Help Desk reopens to provide live technical support.
• Password changes and device management are available through MyJMULogin.

Is there a way to get updates on the project status?

• The "Alerts" areas of the JMU Computing Site and IT Service Portal will provide updates related to the Okta implementation during and after go-live.
• You may also subscribe to IT system alerts at: https://jamesmadisonuniversity.statuspage.io 

Should I delete Duo Mobile?

Please keep Duo Mobile on your devices until at least March 31. If you only use it for JMU purposes, you may delete it after that time, but you should not delete if if you will continue to use it for non-JMU applications.