Account Grace Periods

Apr 14, 2025: With the implementation of Okta, Information Technology recommends that you review current account grace periods, as well as a few coming changes.

Microsoft Teams Channels and User Settings

Apr 14, 2025: With recent updates to the Microsoft Teams application, Information Technology wants users to be aware of some common settings and features to take advantage of for a better user experience.

IT Extends Session Times in Okta, Canvas

Apr 11, 2025: Information Technology recently changed the inactivity timeout periods for the Okta Dashboard and Canvas to help reduce the number of required logins.

Settling in with Okta

Mar 19, 2025: As you start settling in with Okta, we want to share information regarding the intended behavior of Okta and its differences from Duo.

eID Folder Migration Updates

Mar 3, 2025: With the recent announcement to migrate all eID folder contents to OneDrive, we have important updates on how to locate and move your content.

What to Expect During Okta Go-Live

Mar 1, 2025: UPDATED! We know you're wondering what to expect in the days leading up to Okta go-live and immediately following. Here's a look at this critical period.

Windows 11 Upgrade Schedule

Feb 28, 2025: Information Technology will make the Windows 11 upgrade available beginning March 4th. Check out the schedule to see when your window opens!

Executive Order Bans the Use of DeepSeek

Feb 12, 2025: JMU has received and executive order banning the installation and use of the DeepSeek AI tool on any state or university equipment.

Sharing Options in Microsoft 365

Jan 27, 2025: As JMU moves more into the Microsoft 365 cloud space, users should become familiar with how to share files with internal users and external guests.

New Login Process for Dell Premier

Jan 24, 2025: Recently, Dell made some changes to Premier, and in turn, the process that everyone at JMU uses to access the Dell Premier site will soon change.

Prepare for File Storage Changes

Jan 24, 2025: Any JMU user with an eID folder on the N: drive should prepare to migrate their files to OneDrive by Summer 2025.

Goodbye IT Test Scoring, Hello Gradescope!

Jan 22, 2025: Attention faculty: this is the last semester of IT Test Scoring. Gradescope Bubble Sheet will replace Scantron forms after May 20th!

Attention All QuestionPro Users

Jan 22, 2025: JMU IT asks that QuestionPro users review stored surveys/data and reduce storage consumption.

New VPN for Remote Access

Dec 12, 2024: Due to an announcement by Ivanti, JMU’s Virtual Private Network service must be quickly transitioned to a new product called Palo Alto GlobalProtect. Ivanti Secure Access will be decommissioned on January 6, 2025.

New Storage Guidelines and Sensitivity Labels

Nov 20, 2024: Information Technology recently released an updated University Data Storage Standard, as well as information regarding Microsoft's Sensitivity Labeling.

Responsible Storage Use - Remove Your Unused Files

Nov 20, 2024: As JMU leans more into our cloud storage spaces, Information Technology is promoting more responsible storage use by asking all users to clean up unused or unneeded files.

The New Okta Hardware Token (Yubikey)

Nov 18, 2024: Your old Duo hardware token will not work with Okta. Learn how to obtain a new hardware token, known as a Yubikey, for use with Okta.

IT Test Scoring Service Updates

Nov 18, 2024: This update includes information about Test Scoring Center operations during Fall 2024 final exams as well as the future of the service.

Have Questions About Okta?

Nov 15, 2024: As JMU prepares to enroll more users into Okta, Information Technology wants to address several common questions regarding Okta and Okta Verify.

New Storage Limits in Microsoft 365

Oct 22, 2024: Due to a recent Microsoft policy for educational customers, Information Technology is responding by implementing new storage limits for students, employees, and affiliates.

Data Retention, Access, & Privacy in Copilot and other Microsoft Tools

Oct 18, 2024: In a recent message to employees, the AVP for Information Technology announces some new features of Microsoft Copilot and outlines access and privacy of data stored within all Microsoft tools.

Some devices incompatible with Windows 11

Oct 9, 2024: Some devices will be incompatible with Windows 11, and Information Technology requests that any incompatible machine be replaced by June 2025.

Important: Microsoft Copilot with Data Protection

Sep 16, 2024: Information Technology and JMU Libraries has important information regarding employee use of Microsoft’s generative Artificial Intelligence tool, Copilot.

Office 365 Apps update

Sep 16, 2024: Information Technology has a few updates regarding a few Microsoft Office apps, including Microsoft Teams files and the Scheduling Poll.

Information Technology introduces StatusPage

Sep 13, 2024: Replacing Computing Alerts, StatusPage allows you to see the current status of several major JMU IT systems.

Change to M365 Duo prompt on Oct 12

Sep 9, 2024: JMU users will be required to use one extra click to start a Duo push when accessing Microsoft 365 applications.

Information Technology to launch new Knowledge Base

Sep 6, 2024: JMU users can now search hundreds of help articles written by the IT Help Desk in a new, user friendly interface.

Microsoft Scheduling Poll

Aug 14, 2024: Looking for a reliable way to schedule meetings without back-and-forth emails? Try using Outlook's new Scheduling Poll.

Coming soon: Okta Verify to replace Duo

Aug 13, 2024: Okta Verify will soon replace Duo as our multifactor authenticator. Learn what Okta is, who it affects, and what you have to do to get ready.

Update on Crowdstrike outage

Jul 20, 2024: Message from Interim President Charlie King

ByteDance and Tencent applications prohibited

Apr 26, 2024: Virginia law prohibits all JMU employees from using any application developed by ByteDance or Tencent on JMU devices or while connected to any state network.

Technology spring cleanup

Apr 26, 2024: Information Technology encourages all employees to take time to review their technology use and consider moving files to the cloud.

Change coming to network sign-in

Apr 26, 2024: Employees or affiliates who connect to the JMU network with Ethernet cables will soon see a new login page.

Year-End Technology Purchases

Mar 13, 2024: Faculty and staff should submit any Technology Solution Requests for technology purchases no later than Friday, May 3rd.

New Teams Arrives at JMU

Mar 13, 2024: Starting March 19th, all JMU users can begin using New Teams. Starting April 1, 2024, all remaining users will automatically switch over.

Announcing Microsoft Copilot AI with Data Protection

Mar 13, 2024: JMU Information Technology is pleased to announce that Microsoft Copilot is available to the university community with Microsoft’s commercial data protections.

Lab Location Changes Beginning Summer 2024

Mar 13, 2024: Following the Spring 2024 term, Information Technology (IT) Lab Services will close two computer lab locations in Gabbin 203 and Moody 203.

Windows 10 End of Support in 2025

Mar 12, 2024: Microsoft has announced that Windows 10 will reach end of support on October 14, 2025. JMU departments should purchase replacements for any computers built before 2019.

MacOS Sonoma Has Arrived

Mar 12, 2024: The latest version of MacOS, Sonoma, is now available for installation on JMU Macs through the JMU Self Service application. JMU departments should purchase replacements for any computers built before 2019.