JMU Information Technology (IT) announces Okta, a modern, cloud-based, Identity and Access Management (IAM) platform that replaces Duo and also:

• Manages all eIDs and passwords at JMU and provides secure access into every major system
• Handles multi-factor authentication (MFA) through the Okta Verify app
• Provides a jumping-off point to access many JMU systems (feature coming soon)

• You only need to change your password once per year.
• An app called Okta Verify replaces Duo Mobile.
• SMS (text messages) are no longer accepted for authentication (see FAQ below).
• A new password standard of at least 16 characters takes effect.
• If you used a Duo D100 hardware token (D100), you must obtain a Yubikey.

Your invitation to enroll is an email in your JMU inbox with subject, "Welcome to JMU Okta!" The email contains an Activate Okta Account link, referred to below as your activation link. You must have at least one compatible device with you to begin enrollment. Most people enroll with a smartphone running iOS 17, Android 12, or newer. If you do not have a smartphone that can be updated to these specs, you must obtain a Yubikey hardware token. When ready, choose one enrollment method below.

Enroll from a Computer:

1. Click the activation link in your invitation email. Misplaced the email, or link expired?
2. Some people (applicants and some alumni) will be asked to set a password. If applicable, click Set Up and set your Okta password before proceeding.
3. If you are enrolling a Yubikey, follow this link and complete these steps.
4. To enroll a smartphone, click Set Up under the Okta Verify description.
   1. A QR code will appear. Keep this screen open.
   2. On your smartphone, download the Okta Verify app from the App Store (iOS) or Google Play (Android).
   3. Open the app, click Get Started, and click through the next two prompts.
   4. After clicking Add Account, select Organization (Work, school, company) as the Account Type.
   5. Skip Add Account from Another Device.
   6. On the Do You Have a QR Code? screen, click Yes, Ready to Scan.
   7. Scan the QR Code from the step above.
   8. Finish the Okta Verify setup process. JMU recommends that you Allow Notifications for push authentications.
5. When you have enrolled at least one device, your Okta enrollment is complete.

Enroll from a Mobile Device:

1. Download Okta Verify from the App Store (iOS) or Google Play (Android).
2. From your invitation email, click your activation link. Misplaced the email, or link expired?
3. Some people (applicants and some alumni) will be asked to set a password. If applicable, click Set Up and set your Okta password before proceeding.
4. Click Set Up under the Okta Verify description.
5. Select whether you want to be sent an email enrollment link or a text message enrollment link.
6. When you receive your email or text message, click the enrollment link inside.
7. Finish the Okta Verify setup process. JMU recommends that you Allow Notifications for push authentications.