Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Online: IT Service Portal - submit a ticket or search for answers in the knowledge base

Phone: (540) 568-3555

Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)

In Person: 4th floor, Student Success Center (open 8am-5pm M-F)

Personally-owned equipment: IT support staff are not permitted to physically work on personally-owned computers and mobile devices.  Staff will attempt to provide support through documentation and verbal recommendations when possible.  

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Operating Hours
(Phones, Email &
Online IT Service Portal tickets)

Normal Hours
Monday-Thursday:   8am-9pm
Friday:                       8am-5pm
Saturday:                   Closed
Sunday:                     3pm-7pm

Summer Hours
Session 1:  May 10-July 23
Monday-Thursday:   8am-7pm
Friday:                       8am-Noon
Saturday:                   Closed
Sunday:                     3pm-7pm

Summer Holidays
May 31:       Closed
June 18:       Closed
July 1:          8am-5pm
July 2:          8am-Noon
July 5:          Closed

Session 2:  July 24-August 15
Monday-Thursday:    8am-5pm
Friday:                       8am-Noon
Saturday:                   Closed
Sunday:                     3pm-7pm

News

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