JMU recommends using the Chrome browser with MyMadison and Applicant Center, although other browsers should also work. Note: it is strongly recommended that you do NOT activate via a mobile device.

1. Look for an eID activation email message from JMU in the email account you provided in your application to JMU approximately 5 to 7 business days after submitting your application to JMU, depending upon application volumes. This message contains instructions on activating your JMU eID.
2. Click the Activate link.
3. You will be directed to a login page that prompts for your Last Nameand PIN (your PIN is the number you provided on your application. See the FAQ entry below for more information about PIN retrieval if you have forgotten or are unable to remember your PIN).
4. Enter your Last Name and PIN, and click continue.
5. You will proceed through a series of screens that will include:
   • JMU Security Awareness Training
   • Creating your JMU eID password
6. After successfully setting a password, log in to mymadison.jmu.edu with your JMU eID and newly created eID password.
   • Do not bookmark the MyMadison login page, as this can cause issues when attempting to log into your account.

Sometimes an activation email is not received because you are using a high school or international email address that blocks this email, it went to your junk/spam folder, or you entered your email address incorrectly on your application.

1. First, ensure you are checking the email account that you provided on your application to JMU.
2. If there is no email from JMU in the inbox, junk, or spam folders, you can request a new activation link from the eID Activation Resources page.
3. If you still do not receive the activation email, email applicationprocessing@jmu.eduto have your email address changed, or to confirm that the email account that they have on file is entered correctly. You should receive a new activation link via email to the new email account provided within 48 hours.

This can mean that the activation link that you are trying to use has expired, or you have already activated your JMU eID.

1. Within your email account, find and delete any previously sent Activation emails.
2. Open a web browser to the eID Activation Resources page.
3. Click Get a new activation link. The link will be emailed to the address on file from your application.
4. Prior to clicking on the new Activation Link, it is recommended that you attempt to activate with a different device or browser, or clear your browser’s history and cache.

Note: You will need the PIN you supplied on your application in order to request a new activation link. This can be found in your application or from the eID Activation Resources page.

This occurs when one or more of the pieces of your activation information is incorrect. Please make sure that you are entering your last name and your PIN (as they were typed on your application) in the correct fields.

1. Your PIN is a 4-digit number you provided on your application.
2. If you have forgotten your PIN, visit the eID Activation Resources page and click Find my JMU PIN to have it sent to the email address you supplied on your application.
3. A second method for finding your PIN is to:
   1. Open a web browser to the JMU Application site.
   2. Click Start or Continue Your Application.
   3. Log in with your Username and Password.
   4. Navigate to the page in your application where you set your PIN.

1. Your eID is not the same as your JMU Application (ApplyWeb) username.
2. Your JMU eID is 8 characters or less and may contain a number. It is typically the first six letters of your last name, followed by your first and middle initials. For instance, Dolley Payne Madison would be madisodp.
3. If you are unsure of your eID, visit the eID Activation Resources page and click the Find my eID to have it sent to the email address you supplied on your application.

1. Verify that your computer's date/time/time zone settings are current for your computer.
2. Clear your browser’s history and cache
3. If you forgot your eID password:
   • Open a web browser to mymadison.jmu.edu.
   • Click Forgot your password? You will need to use your PIN to reset your password. If you have forgotten your PIN, visit the eID Activation Resources page and click Find my JMU PIN to have it sent to the email address you supplied on your application.

1. Open a web browser and log in to mymadison.jmu.edu
2. Click on the purple Applicant Center button.
3. Click on Applicant Center in the bottom center of the window.
4. Click on View and Print Decision located under MyApplications.
5. Click View Communication under Letter.
6. Click Allow, to accept the warning message to open the letter in a new window.
7. The decision letter is downloaded to your computer/device.
8. You may print your decision. Decision letters are not mailed.

1. Open a web browser and log in to mymadison.jmu.edu
2. On the Applicant Home page, look for your 9-digit ID: number, under the Personal Information section.

I still need assistance or I have another technology question, whom do I contact?

Contact: Information Technology Help Desk
Phone: (540) 568-3555
Email: helpdesk@jmu.edu
Online: Submit a Quick Support ticket

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