Overview

OnBase is a document imaging and management solution used by departments to electronically collect, store, and manage scanned documents and business files. 
Who can use this Service?

Any departments affiliated with JMU that wants to scan and electronically store documents may use OnBase.  Initial setup, access, and training are required and provided by Information Technology.
How can I get this Service?

Submit an OnBase Implementation Request including department name and contact information, and a representative from Information Technology will follow up to complete an Imaging Project Requirements form.

For access to an existing OnBase implementation, submit an Access Request.
Where can I get Help/Support?

For OnBase support, email documentimagingsupport@jmu.edu

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

Ask a Question

Report an Issue

More Computing Alerts

News

  • Dec 12 Decorative thumbnail for article New VPN for Remote Access

    Due to an announcement by Ivanti, JMU’s Virtual Private Network service must be quickly transitioned to a new product called Palo Alto GlobalProtect. Ivanti Secure Access will be decommissioned on January 6, 2025.

  • Nov 20 Decorative thumbnail for article New Storage Guidelines and Sensitivity Labels

    Information Technology recently released an updated University Data Storage Standard, as well as information regarding Microsoft's Sensitivity Labeling.

Back to Top
Information Technology
Massanutten Hall
MSC 5733
1031 South Main Street
Harrisonburg, Virginia 22807