Overview
JMU IT provides two survey tools:
QuestionPro: Web-based survey tool for general use.
- QuestionPro is not approved for the collection of highly confidential data.
- All Research Data to be collected in QuestionPro involving human subjects (including anonymous data or PII) requires prior IRB approval.
- QuestionPro is not approved for the collection of payment information.
- QuestionPro should not be used for the long-term storage of data. Users should delete recorded survey response data from QuestionPro after surveys have been completed. Users who fail to download and store survey responses risk potential data loss. Downloaded survey response data should be stored in accordance with the University Data Storage Standard.
Qualtrics XM: Web-based survey tool for specialized research or the approved collection of highly confidential data.
- All Research Data to be collected in Qualtrics XM involving human subjects (including anonymous, PII, or highly confidential research data) requires prior IRB approval.
- Highly Confidential Non-Research Data collected in Qualtrics XM requires prior Data Manager
- Qualtrics XM is not approved for the collection of payment information.
- Qualtrics XM should not be used for the long-term storage of data. Users should delete recorded survey response data from Qualtrics XM after surveys have been completed. Users who fail to download and store survey responses risk potential data loss. Downloaded survey response data should be stored in accordance with the University Data Storage Standard.
Who can use this Service?
How can I get this Service?
QuestionPro:
Log in to https://jmu.questionpro.com using your JMU eID, password, and Duo.
Qualtrics XM:
Log in to https://jmu.qualtrics.com using your JMU eID, password, and Duo.
Where can I get Help/Support?
QuestionPro:
Users can access QuestionPro support 24x7. Access support using the following methods:
- Chat with QuestionPro’s online support (log in and click the “?” for chat window to open)
- Email edu@questionpro.com
Learn how to use QuestionPro: Step-by-Step Instructions
Qualtrics XM:
Users can access Qualtrics Support 24x7. In order to contact a support representative, visit the Qualtrics Support Portal and click "Login" at the top of the page. To log in, click the "Sign in with SSO" link. On the next page, enter the Organization ID "JMU" and click the "Continue" button. You may then log in using your JMU eID password, and Duo.
Learn how to use Qualtrics: Survey Basic Overview
JMU Resources
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
FAQs
Are there resources for migrating my existing surveys between platforms?
Yes, please see the above, "Where can I get Help/Support?"
How do I store and archive data?
QuestionPro and Qualtrics XM should not be used for long-term storage of data. Users should delete recorded survey response data from the platform after surveys have been completed. Users that fail to download and store survey responses risk potential data loss. Downloaded survey response data should be stored in accordance with the University Data Storage Standard.
Liaison librarians in JMU Libraries can help you with your data management plans, teach workshops on best practices, and help identify repositories to find and deposit data. In addition, IT consultation services are available to help guide individuals with data handling and storage to suit their needs and to meet specific regulations and compliance requirements. To request such a consultation, submit a Technology Solution Request (TSR) and you will be matched with an appropriate advisor.
Is my data backed up?
QuestionPro maintains continuous hot data backups and regular cold backups, see https://www.questionpro.com/security/.
Qualtrics XM backs up data daily, see https://www.qualtrics.com/security-statement/.
Both platforms use a trash/recycle bin concept to store deleted surveys. See:
- https://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/saving-and-restoring/
- https://www.questionpro.com/help/recycle-bin.html
Is there a limit on how many surveys I can create?
For JMU accounts, there is no limit on the number of surveys that can be created in QuestionPro or Qualtrics XM.
Can I anonymize survey responses?
QuestionPro:
Yes, by using an Anonymous Link, QuestionPro will not track the respondent’s details. Enable Respondent Anonymity Assurance (RAA) to ensure that email identifications are not linked to response data.
Qualtrics XM:
Yes, by using Anonymous Links, Qualtrics XM will not collect respondent details.
What data export formats are available?
QuestionPro: Word, Excel, PowerPoint, SPSS, CSV, SQL
Qualtrics XM: CSV, TSV, Excel, XML, SPSS, and more
Can I collaborate with colleagues?
QuestionPro:
Yes. To collaborate with colleagues at other universities, send a request to helpdesk@jmu.edu.
Qualtrics XM:
Yes, see collaborate with others.
Can I use survey to collect personally identifiable information (PII) or highly confidential data?
QuestionPro:
- QuestionPro is not approved for collecting highly confidential data.
- All research data involving human subjects collected in QuestionPro (including anonymous data or PII) requires prior IRB approval.
Qualtrics XM:
- The collection of highly confidential data within Qualtrics XM requires prior Data Manager approval.
- All research data involving human subjects collected in Qualtrics XM (including anonymous data, PII, or highly confidential data) requires prior IRB approval.
