We understand that some students have encountered issues while completing these modules. While we are working to resolve them, there will be no holds applied for missing the deadline at this time. More specific information can be found under Troubleshooting below.

We sincerely apologize for any inconvenience these issues may be causing. Your understanding and patience are greatly appreciated as we work to ensure you receive the valuable information you need to start your JMU experience on the right foot.

All incoming first-year, transfer and graduate students are required to complete all of the following training modules through the Kognito platform:  

• Mental Health (40 minutes) 
• Sexual Misconduct Prevention (75 minutes) 
• Alcohol and other Drugs (40 minutes) 

These trainings will be available July 20 and are due on Aug. 15. Students will receive an email invitation to their @dukes.jmu.edu email with instructions. Some modules may require a follow-up evaluation.  

A hold will be placed on a student’s account if they do not complete all components by the deadline. This means that you will not be able to register for classes for next semester. The hold will be removed once both trainings are completed. 

Due to the rolling admission of some graduate programs, graduate students will be notified to complete the courses after they are admitted and will receive the email invitation. 

If you are a student employee, you may have access to the employee training within your MyMadison account. You are not responsible for this training. If you are a full-time student and do not see the student modules (At Risk: Mental Health, Sexual Misconduct Prevention, Alcohol and Other Drugs), please email support@kognito.com. 

Instructions for accessing and completing the programs   

• Log into MyMadison and go to the MyServices dashboard.   
• Click the Kognito icon. Please remember to log out/sign off from both Kognito and MyMadison when you are done.
• You will need a computer with internet access and audio capabilities using any major web browser released within the previous year.   

Technical support  

• For issues logging into MyMadison or if you do not see the Kognito modules within your MyMadison account, please reach out to the JMU IT Help Desk.   
• For any issues within the Kognito platform, contact support@kognito.com.   

If you have questions or concerns during the time of your participation in these courses, or after their completion, please contact studentonlinetrainings@jmu.edu.  

We are currently aware of a few specific challenges that some students are facing:

• Progress Not Tracking: If one or more of your modules are showing as "incomplete" even after you’ve completed them, don’t worry. There’s no need to attempt the training multiple times. Once you’ve reached the end of all three modules, simply email studentonlinetrainings@jmu.edu, and we’ll manually mark your trainings as "complete" in your account. If you’re emailing from a non-JMU account, please include your JMU email address.
• Modules Not Loading: We understand that one or more modules may not be loading, preventing you from accessing them. Kognito, the third-party training company, is aware of this issue and is actively working on a solution. We will update this page as soon as they have a fix in place.
• Delayed Kognito Helpdesk Responses: If you’ve experienced delays in receiving help from Kognito’s support, please know that we’re here to assist. You can email us at studentonlinetrainings@jmu.edu to ensure a prompt response from our team.

Other troubleshooting tips:

The platform is compatible with all recent versions of Google Chrome, Mozilla Firefox, Internet Explorer, Explorer, Safari, iOS and Android. Despite optimal accessibility, occasionally users may experience difficulty loading their training. These issues are typically device-specific and can be resolved using the troubleshooting tips below.  
 
If you are accessing training from a computer: 

1. Restart your browser. Note: On a Mac you’ll need to fully quit the browser. 
2. Make sure you are using a recent version of Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you have any pending updates, they may need to be completed to move forward with training. 
3. Clear your browser’s cache, which is typically located under your browser's history settings. 
4. It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility. 

If you are accessing training from a mobile device: 

The system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading the training on a personal device, try accessing the courses through a laptop or desktop computer. 

Still having trouble? 

If you are having trouble logging into My Madison, please contact the JMU IT Help Desk, www.jmu.edu/computing/helpdesk, for assistance.