All incoming first-year, transfer and graduate students are required to complete the following training modules through the VectorSolutions platform:

• AlcoholEDU for College (140 minutes)
• Sexual Assault Prevention for Undergraduates or Graduate Students (75 minutes)

These trainings will be available January 2nd and are due on January 15th. Students will receive an email invitation from VectorSolutions to their @dukes.jmu.edu email with instructions. Some modules may require a follow-up evaluation.

A hold will be placed on a student’s account if they do not complete all components by the deadline. This means that you will not be able to register for classes for next semester. The hold will be removed once both trainings are completed.

Due to the rolling admission of some graduate programs, graduate students will be notified to complete the courses after they are admitted and will receive the email invitation.

• Click on the icon within the VectorSolutions email invitation to directly access training assignments.

• Log into MyMadison and go to MyServices > Other Services > Required Online Programs for New Students.
• Click the VectorSolutions icon. Please remember to log out/sign off from both VectorSolutions and MyMadison when you are done.
• You will need a computer with internet access and audio capabilities using any major web browser released within the previous year.

For Student Employees

If you are a student employee, you may have access to an employee training within your MyMadison account. You are not required to complete the employee training. You are only required to complete the student training. If you are a full-time student and do not see the student trainings (AlcoholEDU for College and/or Sexual Assault Prevention), please contact VectorSolutions support. 

Technical support  

• For issues logging into MyMadison or if you do not see the VectorSolutions trainings within your MyMadison account, please reach out to the JMU IT Help Desk – 540-568-3555, helpdesk@jmu.edu.

For any issues within the VectorSolutions platform, contact VectorSolutions support.

If you have questions or concerns during the time of your participation in these courses, or after their completion, please contact studentonlinetrainings@jmu.edu.  

The platform is compatible with all recent versions of Google Chrome, Mozilla Firefox, Internet Explorer, Explorer, Safari, iOS and Android. Despite optimal accessibility, occasionally users may experience difficulty loading their training. These issues are typically device-specific and can be resolved using the troubleshooting tips below.

If you are accessing training from a computer:

1. Restart your browser. Note: On a Mac you’ll need to fully quit the browser.
2. Make sure you are using a recent version of Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you have any pending updates, they may need to be completed to move forward with training.
3. Clear your browser’s cache, which is typically located under your browser's history settings.
4. It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.

If you are accessing training from a mobile device:

The system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading the training on a personal device, try accessing the courses through a laptop or desktop computer.

Still having trouble?

If you are having trouble logging into MyMadison, please contact the JMU IT Help Desk – 540-568-3555, helpdesk@jmu.edu for assistance.