Checking Messages

Voicemail gives you step-by-step recorded instructions every time you dial into the system. Once you are comfortable using Voicemail, you can proceed without listening to all the instructions each time. If you ever have any questions or problems with your Voicemail, you can call the JMU Telecom Office at 568.6471 for assistance.

OPTION 1 - FROM YOUR PHONE

DIAL 84411 from your phone.

Voicemail will respond with:
"Hello (your name). Please, enter your security code"

ENTER YOUR SECURITY CODE

After you've entered your security code, Voicemail will tell you how many messages are in your mailbox. To listen to your messages: PRESS P (the 7 key on your dial pad) to play the current message.
After you've heard the message:

PRESS K (the 5 key on your dial pad) to KEEP the message.

PRESS D (the 3 key on your dial pad) to DISCARD the message.

While listening to the message, you may pause or move backward or forward within the message to take down information.

PRESS 1 to pause for up to 30 seconds. Press any key to continue.

PRESS * (the star key on your dial pad) to move backward five seconds. PRESS # ( the pound key on your dial pad) to move forward five seconds.

OPTION 2 - FROM OFF-CAMPUS

DIAL 568.4411 from an off-campus phone.

Voicemail will respond with:
"Hello. You have reached JMU Voicemail.

To access your mailbox, please press *(the star key on your dial pad) and your five digit phone extension.”

"Please, enter your security code."

After you have entered your security code, Voicemail will tell you how many messages are in your mailbox. To listen to your messages:

PRESS P (the 7 key on your dial pad) to play the current message.
After you have heard the message:

PRESS K (the 5 key on your dial pad) to KEEP the message.

PRESS D (the 3 key on your dial pad) to DISCARD the message.

While listening to a message, you may pause, move backward, or move forward within a message to take down information.

PRESS to pause for up to 30 seconds. Press any key to continue.

PRESS * to move backward five seconds.

PRESS # to move forward five seconds.