For information about your JMU electronic ID, visit the eID FAQs under the question: “What is an eID?”
If you still have questions, please contact the Information Technology Help Desk.
Here are a few precautions to consider or steps to take to resolve the issue:
- Write down the error message for future reference
- Check to ensure you are typing in your correct JMU eID and password
- Check to ensure you are not using your “dukes” email password if you have already set up your email account
- If you are unsure of your eID password, use the “Forgot Your Password” link on the MyMadison login page
- Clear your browser cache to clear stored data that may prevent logging into sites.
- Ensure JavaScript and cookies are enabled.
- Try a different browser, such as IE, Firefox, or Safari and ensure you have the correct browser settings.
- If none of these resolve your issue, please contact the Information Technology Help Desk at 540-568-3555.
General JMU questions: Contact the Orientation office at orientation@jmu.edu or (540) 568-1787. Orientation office hours: Monday-Friday 8 a.m. 5 p.m.
For computing questions or problems, please contact the Information Technology Help Desk at 540-568-3555.