Emergency Repairs
An emergency is anything which would pose a threat to the health or safety of a resident or could cause damage to the facilities.
Do one of the following to request an Emergency Repair:
- Contact your RA, Hall Director, or House Manager instead of placing an online maintenance request.
- Call for Emergency Maintenance (after business hours & on weekends)
- Monday - Friday 8 am - 5 pm: call Business Operations call (540) 568-7576
- Monday - Friday after 5 pm and weekends: call Work Control (540) 568-6101
- Examples of emergency maintenance requests are:
- No heat
- No power
- Flooding
- Shattered Windows
- Doors not securing
- Anything that does not meet this criteria or does not pose a threat to the health or safety of a resident can be entered through our maintenance request system at the link below.
Concerns about mold in your room? Information can be found on Resident Resources: Mold Concerns.
Other Contact Info
Contact these departments for issues with:
- Internet Connectivity
- Contact MyResNet by:
- Phone: 1-855-410-7377
- Email: support@MyResNet.com
- Chat: www.MyResNet.com/support
- Laundry Equipment
- Call Caldwell-Gregory at 1-800-927-9274.
- Place an “out of order” sign on the machine.
- To request a refund if you used your JACard, email busops@jmu.edu. If cash was used, contact Caldwell-Gregory for a refund.
- Cable, Phone, or Data Port
- Email Telecom at telecom@jmu.edu or call 540-568-6471.
- Vending Machines
- Call Vending Services at 540-568-6363
- Mailboxes (Grace Street Residents only)
- Contact JMU Post Office by:
- Phone: 540-568-7869
- Email: mailservice@jmu.edu
Questions?
If you have any questions concerning your request, please call ORL Business Operations at (540)568-7576 or email busops@jmu.edu.
Routine maintenance requests are usually completed within 3-5 days.
Emergency maintenance requests are usually completed within 24 hours.
Office of Residence Life
