We work hard to offer our online students comparable support to that which on-campus students receive. Here are some services we offer, as well as a few other useful links.
Technical Support
IT Help Desk:
Self-Help: Computing Help
Call: (540) 568-3555
Email: help@jmu.edu
MyMadison:
Canvas Support:
Email: LIDdesk@jmu.edu 
Call: (540) 568-6799 
In-Person: Learning Innovations and Design Desk
Enrollment
Pre-Enrollment Assistance:
Office of the Registrar Support Services:
- Transcript request
 - How to Add/Drop/Swap a class
 - How to search for online classes
 - Frequently asked questions
 
Class Search
Library and Bookstore
- Textbooks - 540.568.3995
 - Computers, Software and Peripherals - 540.568.3989
 - JMU Bookstore Customer Service - 540.568.6121
 - JMU Bookstore Catalog - 800.280.7543
 
Learning and Career Services
| 
 Career and Academic Planning  | 
 Guidance on decisions related to careers and majors, including resume support, resources, workshops and more!  | 
| 
 Communication Center  | 
 Support and feedback for all stages of oral presentations; includes practice rooms. JMU Communication Center Make an appointment at: Communication Center: Make an Appointment  | 
| 
 Counseling Center  | 
 Individual and group counseling:   | 
| 
 Learning Strategies Instruction  | 
 Academic coaching with time management, reading, note-taking, memory, test-taking, critical thinking, and more!  | 
| 
 Office of Disability Services  | 
 Accommodations and services for students with disabilities  | 
| 
 PASS (Peer Assisted Study Sessions)  | 
 Peer Assisted Study Sessions (PASS) are a student-facilitated academic support program designed to help you improve your performance and retention in historically difficult courses.   | 
| 
 Science and Math Learning Center  | 
 Café style tutoring support in 1st year and 2nd year math, statistics, physics, chemistry, and the general sciences.   | 
| 
 Screening and Referral  | 
 Free screenings and referrals for disability assessments:  | 
| 
 The University Writing Center  | 
 The Writing Center offers writers help with all types of writing, including arguments, scholarly articles, fiction and personal narratives, business writing, formatting and citation, grammar and punctuation, and research strategies.  | 
| 
 Studygs.net  | 
 Study guides and strategies website:   | 
| 
 Find Your Professor  | 
 Check your syllabus for contact information for your instructor, or search for them in the JMU Campus Directory:  | 
| 
 Learning Strategies Instruction Tutorials  | 
 Learning Strategies Instruction provides individualized, student-centered, academic coaching designed to increase student success. The diverse range of undergraduate and graduate students we serve will be motivated to achieve individual goals by becoming self-regulated learners and building academic and personal self-efficacy. Tutorials and self-serve materials are available online at LSI  | 
| 
 Tips & Strategies for Students  | 
 An online series of guides and strategies to help you succeed academically:  | 
| 
 Technical Support  | 
 Get computing help from our IT Help Desk: JMU Computing Help Desk Help Desk Hours:  | 
| 
 Canvas Learning Management System  | 
 For help with our Canvas Learning Management System, email LIDdesk@jmu.edu or call (540) 568-6799 or visit Learning Innovations and Design Desk  | 
| 
 MyMadison  | 
 For tutorials on how to use MyMadison, visit MyMadison Tutorials for Students  | 
Downloads
Here are links to some essential resources that you will need to participate in online courses:
Complaints and Grievances
Degree seeking students should contact:
the Dean of Students
Non-degree seeking students should contact:
the Professional & Continuing Education office.
