Overview
The Virtual Private Network (VPN) service uses a client that installs on your computer or a browser-based client (see note below) to provide remote (off-campus) access to JMU systems and services that are not directly accessible through the Internet. While connected, your computer appears to be on the JMU network and all traffic is routed through JMU's network. Students and employees can access Library resources and databases with their default level of access. Access to other systems or network file storage requires additional approval.
Please note: The JMU VPN is currently changing from Ivanti Secure Access to Palo Alto GlobalProtect. Ivanti Secure Access and the web browser-based VPN will be decommissioned on January 6, 2025. Read more about this change.
Who can use this Service?
How can I get this Service?
Access to Library resources and databases
JMU students, faculty, and staff have access to Library resources and databases by default.
Access to other systems
Access to systems such as the N: drive, other network file storage, and PeopleSoft applications requires additional approval. To obtain access, submit a Remote Access Request.
Where can I get Help/Support?
Accessing the VPN with Ivanti Secure Access
Accessing the VPN with Palo Alto GlobalProtect
Accessing the VPN from a web browser (available through January 6, 2025)
- Open a web browser to https://sslvpn.jmu.edu
- Enter your JMU eID and password in the appropriate fields and click the "Log In" button
- Complete Duo authentication as you would for any other JMU system
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
FAQs
When do I need to use the VPN service?
Anyone needing to access licensed library resources from off campus will need to use either OpenAthens or the VPN client. Also, individuals who need access to network file storage, private server or services typically restricted to JMU on-campus access can use VPN for access. Some services will not be available from off-campus, even with the VPN.
Can I use the VPN service with any Internet Service Provider (ISP)?
Yes. If you have questions about compatibility, contact your ISP.
How can I use the VPN service to access library resources from off-campus?
Choose one of the connection methods listed on the libraries "Connect..." resource page at https://www.lib.jmu.edu/connect.
