Request Software

Any JMU department, organization, or individual seeking to acquire technology systems or services is required to complete a Technology Solution Request (TSR) within the IT Service Portal. Additionally, a TSR must be submitted for the development or implementation of any new technology. See the Standard for Acquisition and Assessment of Technology for more information.

Departments should submit a TSR as soon as a technology need has been determined and allow for a minimum of four (4) weeks after IT has received the necessary documentation for the review process to be completed. 

JMU Approved Software  

The software listed below has been approved by JMU IT for faculty/staff use without further IT review or TSR submission. This list is not all-inclusive of every system/software that has been approved by IT, but is software that is commonly requested or used on campus. Faculty/Staff use of any software in the table below indicates agreement with the following requirements:  

1. Passwords should be unique to the system and comply with JMU IT's Password Standard, if not authenticating through a system using JMU Single-Sign-On (JMU credentials).
2. Multifactor authentication (MFA) should be utilized if available.  
3. Procedures should be developed and followed to manage user accounts.
4. No highly confidential information is processed/stored within the system, unless otherwise specified below.
5. Comply with applicable laws, such as FERPA.
6. Review the vendor’s terms and privacy statements to ensure full understanding. 
7. Notification must be provided to IT Security in the event of a suspected security incident or the receipt of a security related notice from the vendor.

A Technology Solution Request (TSR) must be submitted to IT for review and approval prior to using a software/service that is not listed below.