I cannot connect to the JMU-Official-Wireless using an Android device.

In a recent update to the device's security settings, it is possible that the device is looking for additional settings that are not applied through JMU-Official-Wireless. Due to this, it is recomeded you use EduRoam as an alternative. See steps below for connecting.

1. If you have the JMU-Official-Wireless and/or the Eduroam wireless networks on your device, forget both of these networks (see steps in second FAQ for forgetting a network for Android OS)
2. Open the geteduroam App (if you don't have the app, open the Google Play Store and search for Surf Cooperative and  download the geteduroam App)
3. In the search box, type James Madison University
4. Select Next
5. Enter your Username (eID) and eID password and click Connect to Network
6. Eduroam will now be connected, allowing you to close the App

NOTE: Eduroam will need to be removed from your wireless settings each time your eID Password is updated. The geteduroam App must be used to reconnect to the wireless.

What should I do if I cannot connect to the JMU-Official-Wireless network now, but I could previously?

If you had your device working on the JMU-Official-Wireless network previously but now it will not connect, try these steps to “forget/remove” and reconnect:

Windows 10 and 11

1. Click the Start button in the bottom-left corner
2. Click Settings (gear icon)
3. Click Network & Internet
4. Click Wi-Fi on the left and then click Manage known networks
5. Click JMU-Official-Wireless and then click Forget
6. Reconnect to “JMU Official-Wireless”

macOS 

Note: If on macOS Ventura or later, some steps may vary 

1. Click the Apple icon in top left and select System Preferences (or System Settings)
2. Click “Network
3. If lock icon in bottom-left is closed, click on the lock and enter your administrator user name and password
   1. Note: if you do not see a lock, you will be prompted to put in your administrator user name and password upon attempting to update settings
4. Select Wi-Fi on left panel and click Advanced on the bottom-right (or the three dots beside the Network name)
5. In the Wi-Fi tab, select “JMU-Official-Wireless” and click on the minus (-) icon at the bottom (or select the Forget This Network option)
6. Click OK in bottom right and click Apply. Close Network Preferences
7. Reconnect to JMU Official-Wireless

iOS Devices

1. Find and select the Settings app
2. Select Wi-Fi
3. Tap on the “i” icon beside JMU-Official-Wireless and then tap Forget This Network
4. Tap Forget to confirm that you want to forget the wireless network
5. Reconnect to JMU-Official-Wireless

Android

Note: steps may vary on different Android devices 

1. Tap the Home button on your device
2. Tap Settings (gear icon), then tap Wireless and Networks or Connections
3. Ensure the WiFi button is on
4. Tap WiFi, then tap on JMU-Official-Wireless
5. Tap Settings, scroll down and tap the Trash can icon (Forget button, or Forget Network)
6. Reconnect to JMU-Official-Wireless