How do I transfer my call to another user?

Blind Transfer

• • Press the “Flash” button (located on the right side of the keypad)
  • Dial the five digit extension you wish to transfer to
  • Hang-Up

Call Announced Transfer

• • Press the “Flash” button (located on the right side of the keypad)
  • Dial the five digit extension you wish to transfer to
  • Stay on the line to announce the call

How do I Forward my line to another JMU Extension?

All-Call Forwarding (You will not have the option to answer a call)

• • To activate All Calls Forwarding – Lift your handset and dial *7, then the five digit extension you wish to transfer to
  • To Cancel All Calls Forwarding – Lift your handset and dial #7

Busy – Call Forwarding (Incoming calls while your line is in use will go directly to voicemail)

• • To activate Busy Call Forwarding – Lift your handset and dial *4, then the five digit extension you wish to transfer to
  • To Cancel Busy Call Forwarding – Lift your handset and dial #4

No Answer – Call Forwarding (Incoming calls unanswered will to voicemail after 3-5 rings)

• • To activate Busy Call Forwarding – Lift your handset and dial *8, then the five digit extension you wish to transfer to
  • To Cancel Busy Call Forwarding – Lift your handset and dial #8

How do I place a call on Hold?

• Press the “Flash” button.

How do I Park a call? (Place a call on hold and continue to make or receive calls)

• Press the “Flash” button
• Dial *0
• Hang-Up

How do I Park a call on a different extension?

• Press the “Flash” button
• Dial #0 then the five digit extension you wish to park the call
• Hang-Up

How do a set a Call Back? (Rings your phone when the busied line you called has cleared)

• To activate Call Back when you receive a busy signal press “Flash” *9 buttons, in that order
• To cancel Call Back, lift the handset and dial #9

How do I set a Bad Call Notification?

• If a harassing call is received, BEFORE the caller hangs up, press the “Flash” button (pause for one second) then dial *2
• Hang up and immediately call Campus Police at 8-6911