How do I transfer my call to another user?
Transfer without Voice Announcement
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- Press the “FLASH” or " "button (located on the right side of the keypad)
- Dial the five digit extension you wish to transfer to
- Hang-Up
Call Announced Transfer
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- Press the “FLASH” or " "button (located on the right side of the keypad)
- Dial the five digit extension you wish to transfer to
- Stay on the line to announce the call
How do I Forward my line to another JMU Extension?
All-Call Forwarding (You will not have the option to answer a call)
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- To activate All Calls Forwarding – Lift your handset and dial *7, then the five digit extension you wish to transfer to
- To Cancel All Calls Forwarding – Lift your handset and dial #7
Busy – Call Forwarding (Incoming calls while your line is in use will go directly to voicemail)
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- To activate Busy Call Forwarding – Lift your handset and dial *4, then the five digit extension you wish to transfer to
- To Cancel Busy Call Forwarding – Lift your handset and dial #4
No Answer – Call Forwarding (Incoming calls unanswered will go to voicemail after 3-5 rings)
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- To activate Busy Call Forwarding – Lift your handset and dial *8, then the five digit extension you wish to transfer to
- To Cancel Busy Call Forwarding – Lift your handset and dial #8
How do I place a call on Hold?
- Press the “FLASH” or " "button.
How do I Park a call? (Place a call on hold and continue to make or receive calls)
- Press the “FLASH” or " "button
- Dial *0
- Hang-Up
How do I Park a call on a different extension?
- Press the “FLASH” or " "button
- Dial #0 then the five digit extension you wish to park the call
- Hang-Up
How do I set a Call Back? (Rings your phone when the busied line you called has cleared)
- To activate Call Back when you receive a busy signal press “FLASH” or " " *9 buttons, in that order
- To cancel Call Back, lift the handset and dial #9
How do I set a Bad Call Notification?
- If a harassing call is received, BEFORE the caller hangs up, press the “FLASH” or " "button (pause for one second) then dial *2
- Hang up and immediately call Campus Police at 8-6911