Overview
The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community.
Who can use this Service?
How can I get this Service?
Online: IT Service Portal - submit a ticket or search for answers in the knowledge base
Phone: (540) 568-3555
Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)
In Person: 4th floor, Student Success Center
Personally-owned equipment statement: IT staff are not permitted to work on your personally-owned computer or mobile device. We will attempt to provide JMU system/software support on personal devices unless/until we determine the problem can only be corrected through software removal/installation/reinstallation or hardware repair.
Where can I get Help/Support?
- Applicant Frequently Asked Questions: Just applied to JMU and have questions about activating your JMU eID and logging into MyMadison?
- Quick Start for Students: New student? Learn about technology services available on campus and how to find software, connect to the network, purchase a laptop, and more.
- IT Service Portal: Log in to Search for Answers in our extensive knowledge base or to Request Help.
Still have questions, contact the IT Help Desk (see How can I get this Service? above)
FAQs
Does the Help Desk offer part-time employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative” We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise.
